As a UX professional, I care deeply about talking to the people I build products for and meeting their needs, and, as I often preach to others, so much insight is hidden deep in the bowels of casual conversation. So, it should come as no surprise that a string of these types of conversations changed my career and helped me launch multiple successful side projects, starting specifically when I decided to move on from doing creative media in churches.
I decided to ask what I call God—you can call it your gut if it pleases you—hard questions and decided to listen to an inner voice, instead of making it scream like we’re prone to do. From there, I knew my wife (the smartest person I know) would help guide me. I asked God and April hard questions often and listened intently to their responses. I still do.
When I had final interviews for one startup and a massive company that both offered exciting jobs, I asked them directly about my family coming first. I listened to their response.
So, I didn’t take either of them because I asked good questions. Later, I’d have lunch with John Saddington, who would actually end up telling me what to look for in an opportunity. I listened to him.
When I interviewed at Pardot, and my then boss told me he wanted me in a different position, it rang of what John had told me, so I asked the owners of the company how they approached running a company and how they felt about my family coming first. I listened. I launched my career in UX there, which has felt like what I was always supposed to be doing. I now affect thousands of peoples’ lives every day.
When that same boss encouraged me to keep up the public speaking, I listened. I toured Europe last year.
When I went to Grok several years ago, I asked a group a question about a music startup I’d worked on. Their answers directly led to a long-lasting partnership with local record stores in which we’re not only making money, but a difference for these stores.
When I had an idea for something now called Evermore, I dedicated a year to asking people about their needs, and truly listened. I asked a smart, older mentor type a question about pricing and listened. A friend of mine became my co-founder because I was listening while we were talking casually one day. It all paid off: we’re growing, our customers love us, and we’re achieving product-market fit more quickly than most.
So, stop trying to get the answers you’re looking for.
Start talking to smart people, ask hard questions, shut up, forget about yourself, and listen.
People are always the key.